Trouble-shooting the tracking code

First, the basic trouble-shooting is to make sure the code is installed properly. Surf to any of your pages and view source. Somewhere between the body tags, you should see the tracking code, looking something like this...

<script src="http://[yournumber].mylongtail.com/mlt.js" type="text/javascript">

If you don't, then there is no data being collected. I saw at least one case where the it appeared like this...

&lt;script src=&quot;http://[yournumber].mylongtail.com/mlt.js&quot; type=&quot;text/javascript&quot;&gt;

That's called "encoding" and probably happened from copying and pasting into FrontPage. You have to fix the code, if that's the case by replacing " with double-quotes, and the < with the less-than symbol, and the > with the greater-than symbol. I'll fix this by adding a click-to-copy button that doesn't pick up any HTML formatting.

Another issue of making sure the code is installed properly is making sure the code is installed on every page of your site. If you use a template system, then it should be. But it's worth double-checking. Some people such as myself mix blogging in with the main site, so I have to make sure the code is installed in both my Blogger template and my main site template. But be sure to not insert it twice!